Services

Kiehl’s is proud of a long tradition of service to our customers, our neighborhoods, and our communities. Discover some of the unique services we offer both online and in-store so that we may offer optimal assistance.

CUSTOMER REGISTRY

We invite you to join Kiehl's Customer Registry so that we may be of optimal service to you. Registrants are apprised each month of Kiehl's activities, new product introductions, timely promotions, and other special announcements.

Respect for our customers is one of the core tenants of the Kiehl's philosophy. We consider the privacy of our customers with the highest regard and offer our commitment to protect your personal information. Kiehl's does not sell, rent, or share this information with third parties.

If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.

EMAIL NEWSLETTER

We invite you to join Kiehl's Customer Registry so that we may be of optimal service to you. Registrants are apprised each month of Kiehl's activities, new product introductions, timely promotions, and other special announcements. Kiehl's does not sell, rent, or share your information with third parties.

FINDING PRODUCTS RIGHT FOR YOU

We at Kiehl's would like to assure that you are using the most appropriate products for your skin and hair/scalp type. In order to assist you in determining the optimum skin and hair care regimen for you, we encourage you to utilize our Personal Consultation and to try 3 samples of our formulations with every order you place at Kiehls.ca.

GIFT BOXING

Our gift ideas provide an opportunity to share Kiehl's products with others. Our gift collections are created with tremendous care and include unique gift boxing and complimentary product samples. Please visit our Gift Collection area to view the gifts we have assembled for that special occasion.

Alternatively, you may customize your own gift by selecting to gift box your entire order upon checkout for a nominal fee of $5.00 to cover additional costs. Choose the products and samples you wish to include, and we'll assemble them on a bed of potpourri with gold tissue in a simple white gift box, sealed with a Kiehl's sticker.

CORPORATE GIFT SERVICES

With our longstanding commitment to providing products and services of the highest quality, Kiehl's is proud to introduce Kiehl's Corporate Services.

Whatever your needs, we are able to offer our corporate customers limitless gift-giving options and convenience, as well as expanded services. Kiehl's will ensure that every aspect of your order is handled with efficiency and maximum care.

For further information simply fill out the information requested in Corporate Gift Services and a corporate gift specialist will contact you promptly. Please use our form.

GIFT CERTIFICATES

Kiehl's Electronic Gift Certificates purchased on Kiehls.ca may only be redeemed online, and cannot be redeemed in our Kiehl's retail stores. To redeem your Kiehls.ca electronic gift certificate, please follow the following steps:

  • Register or sign into your account on Kiehls.ca. This is necessary in order to activate and validate your Electronic Gift Certificate and ensure its authenticity.
  • Click on the Gift Certificates link.
  • Enter the Electronic Gift Certificate number and click on validate.
  • Select the items you wish to purchase at Kiehls.ca.
  • Your e-Gift Certificate balance will automatically be applied to your purchase. If your order total exceeds your balance, you will be asked for a valid credit card.
  • Click "Submit" as the final step in the checkout process.

Please visit or call one of our Kiehl's free-standing stores to purchase a gift card that is redeemable at all Kiehl's stores.

SAMPLING PROGRAM

We understand that no two skin or hair types are exactly alike and that products work differently for each person. To ensure you find the precise products that meet your needs, Kiehl's pioneered an extensive Sampling Program many years ago. We're confident that when you try our products, you will recognize the high quality and efficacy of the preparation. We invite you to try three Kiehl's samples with your first order of the day to discover other Kiehl's formulations from our extensive line of skin, hair and body care.