STORES REOPENING UPDATE

Stores currently in service:


Prairies


West Edmonton Kiehl's Store (170 St NW, Edmonton, AB T5T 4M2 - (780) 486-0526)

Market Mall Kiehl's Store (3625 Shaganappi Trail Northwest M003B, Calgary, AB T3A 0E2 - (403) 247-2284)

Southgate Kiehl's Store (5015 111 St NW, Edmonton, AB T6H 4M6 - (780) 435-5666)

Chinook Kiehl's Store (6455 Macleod Trail SW Unit #071, Calgary, AB T2H 0K8 - (403) 252-4456)


West


Polo Park Kiehl's Store (1485 Portage Avenue #0264 CF, Winnipeg, MB R3G 0W4 - 204-786-8711)

Guildford Kiehl's Store (10355 152 St, Surrey, BC V3R 7C1 - (604) 588-1043)

Robson Kiehl's Store (1021 Robson St #100, Vancouver, BC V6E 4A9 - (604) 408-4182)

Metrotown Kiehl's Store (4700 Kingsway #1131, Burnaby, BC V5H 4M1 - (604) 436-0823)

Richmond Kiehl's Store (Richmond, British Columbia V6Y 2B6 (CF Richmond Centre) - (604) 713-7467)

Coquitlam Kiehl's Store (Coquitlam Centre, 2929 Barnet Hwy #2401, Coquitlam, BC V3B 0G2 - (778) 284-3968)


Central


Yonge Street Kiehl's Store (2518 Yonge St, Toronto, ON M4P 2H7 - 416-483-1335)

Queen Street Kiehl's Store (407 Queen St W, Toronto, ON M5V 2A5 - (416) 977-3588)



Dear Friends,


Since 1851, our community has been at the heart of everything we do at Kiehl’s. We are committed to ensuring the health, well-being and safety of our customers and employees.


In response to COVID-19, we temporarily closed our Kiehl’s stores. Please know that during this temporary store closure period, our employees continued to receive full pay and we are excited to welcome them back into stores as we begin reopening in a limited capacity.


During this exceptional crisis, we have missed you and we are looking forward to connecting with you in our stores. We are currently focusing our efforts on a thoughtful and strategic approach to re-opening our stores, and making updates in the way we serve you to help keep everyone healthy. Here are some important updates we wanted to share with you in regards to your next Kiehl’s in-store experience:


Prior to re-opening our doors, each store location are completing a thorough sanitization. Stores will continue to be cleaned and sanitized every two hours, at a minimum. Our store team members are required to wear a facemask and gloves at all times: when engaging with customers, or delivering your favourite Kiehl’s products to your car during a curbside delivery service!


We follow federal and local health guidelines, avoiding all physical contact with customers, carriers and vendors and ask everyone to respect social distancing remaining at least six feet apart. We have temporarily suspended our expert skincare services, and trained our teams to provide instead a new skincare consultation method “contactless”.



Our Online Services


While our stores reopen in a phased approach, we are open to serve your healthy skin needs 24/7 on our social channels and at kiehls.ca, where shipping is free on all orders until further notice. We have added additional access to our Kiehl’s Skincare Experts online through live chat. As always, our online routine finder is available to guide you in choosing your personalized skincare routine.



To ensure the safety of our employees, we have implemented additional safety measures at our fulfillment center, such as limiting the number of people working at any given time, practicing social distancing, overnight facility sanitization and use of protective equipment. For these reasons, orders may experience delays. We apologize for any inconvenience this may cause and appreciate your understanding. We are committed to delivering your orders as soon as possible.



Kiehl’s will remain at your service to support you however possible during this uncertain time, and we thank you for being a valued part of the Kiehl’s community and family.



With love,


Kiehl’s Canada