Placing an Order
To make your ordering experience as effortless as possible, we’ve provided detailed information about placing an order on kiehls.ca.
All orders shipped from Kiehls.ca will be subject to sales tax, applicable in accordance with the tax code of the province to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
The L'Oréal products offered for sale on the site Kiehl's are intended for your personal use, not directly related to your professional activity. In this regard, you should note that your order must not exceed a total of $600CAD. In addition, you cannot add more than five (5) products of the same reference to the basket during the same sale. If the order exceeds the above amount and/or number, you will not be able to complete your order.
Kiehl's accepts American Express, MasterCard and Visa as forms of payment from US, Canada, Germany, UK, China and Brazil. Kiehl’s also accepts China Union Pay as a form of payment. Domestic shipping rules still apply. See Shipping and Returns.
For your convenience, we also accept PayPal as a method of payment. Credit card & PayPal information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, please contact a Kiehl's Customer Representative by sending us a message or by chatting with us.
Kiehl’s now accepts Klarna which is a Buy-Now, Pay-Later platform that allows shoppers to split their purchases into 4 interest-free payments. Please note that any returns from Klarna must be done exclusively online. Learn more about Klarna here: https://www.klarna.com/ca/.
We regret that we do not ship outside Canada at this time for orders placed at kiehls.ca. Please use our Store Locator to find the Kiehl's location nearest you.
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. You can also track your order here. Should you have any questions about your order status, please contact a Kiehl's Customer Representative by sending us a message or by chatting with us.
You may check the status of the order at your convenience. Should you have any questions about your order status, please contact a Kiehl's Customer Representative by sending us a message or by chatting with us.
Currently, Kiehls.ca does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.
Quantities of samples are limited and offer is subject to availability. Available samples may differ from original offering at any time based upon availability and this may not be reflected in advertisements. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer and to modify or cancel this promotion due to system errors or unforeseen problems. We reserve the right to substitute any free item offered with an item if equal or greater value. Offer cannot be combined with any other offer or promotion. Offer not applicable on gift sets unless stated otherwise. Cannot be applied to previous orders. Some offers can be applied before taxes & after discounts. Other conditions may apply. Offer is subject to change without notice. Sales tax will be applied according to applicable law and Consumer must pay applicable sales tax
Gift sets, samples, products with a price lower than $14 and limited editions are excluded from discounts unless otherwise stated.
The sign-up offer is valid for new email addresses only. An email with a promo code will be sent within 24 h upon registration.
You may view your order history by signing into Your Account and selecting Order History from the left hand selection bar.
