Kiehl’s is proud of a long tradition of service to our customers, our neighborhoods, and our communities. Discover some of the unique services we offer both online and in-store so that we may offer optimal assistance.
You may purchase our products on this website or at Kiehl's freestanding stores and fine department and specialty stores throughout Canada
To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you.To see if a retail partner has a specific product just enter your zip code in the Find A Store section on the product's page.
To make your ordering experience as effortless as possible, we’ve provided detailed information about placing an order on kiehls.ca.
All orders shipped from Kiehls.ca will be subject to sales tax, applicable in accordance with the tax code of the province to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
MAXIMUM PURCHASE POLICY
The products L’Oréal offers for sale on the Kiehl's Website are intended for your personal use, in no direct relation to your professional activity. In this respect, you should note that your order must not exceed a total of $600 CAD. Moreover, you may only order a maximum of five (5) products with the same reference during a single sale. If the order exceeds the aforementioned amount and/or number, the order shall be deemed invalid. If you have any questions, please contact a Kiehl's Customer Representative by sending us a message or by chatting with us.
Kiehl's accepts American Express, MasterCard and Visa as forms of payment from US, Canada, Germany, UK, China and Brazil. Kiehl’s also accepts China Union Pay as a form of payment. Domestic shipping rules still apply. See Shipping and Returns.
For your convenience, we also accept PayPal as a method of payment. Credit card & PayPal information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, please contact a Kiehl's Customer Representative by sending us a message or by chatting with us.
In the event your credit card is declined, Kiehl's will inform you of this event and request a new credit card number. Please provide Kiehl's with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.
As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you contact us with your credit card information.
Kiehl’s now accepts Klarna which is a Buy-Now, Pay-Later platform that allows shoppers to split their purchases into 4 interest-free payments. Please note that any returns from Klarna must be done exclusively online. Learn more about Klarna here: https://www.klarna.com/ca/.
We regret that we do not ship outside Canada at this time for orders placed at kiehls.ca. Please use our Store Locator to find the Kiehl's location nearest you.
TRACKING A SHIPMENT
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. You can also track your order here. Should you have any questions about your order status, please contact a Kiehl's Customer Representative by sending us a message or by chatting with us.
You may check the status of the order at your convenience. Should you have any questions about your order status, please contact a Kiehl's Customer Representative by sending us a message or by chatting with us.
SHIPPING TO MULTIPLE ADDRESSES
Currently, Kiehls.ca does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.
SAMPLES & PROMOTION CODES AND OFFERS
Quantities of samples are limited and offer is subject to availability. Available samples may differ from original offering at any time based upon availability and this may not be reflected in advertisements. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer and to modify or cancel this promotion due to system errors or unforeseen problems. We reserve the right to substitute any free item offered with an item if equal or greater value. Offer cannot be combined with any other offer or promotion. Offer not applicable on gift sets unless stated otherwise. Cannot be applied to previous orders. Some offers can be applied before taxes & after discounts. Other conditions may apply. Offer is subject to change without notice. Sales tax will be applied according to applicable law and Consumer must pay applicable sales tax
Gift sets, samples, products with a price lower than $14 and limited editions are excluded from discounts unless otherwise stated.
The sign-up offer is valid for new email addresses only. An email with a promo code will be sent within 24 h upon registration.
You may view your order history by signing into Your Account and selecting Order History from the left hand selection bar.
At Kiehl’s, our unique formulations are made with the finest naturally-derived ingredients to assure the high quality of skin and hair care our customers have come to expect from us. Learn more about our rigorous commitment to quality below.
GUIDELINES FOR PROPER USAGE AND MAINTENANCE OF PRODUCTS
As we use only the finest natural ingredients known to us and minimal preservatives in our fresh, original preparations, we offer the following guidelines to help maintain the freshness and efficacy of Kiehl's formulations for as long as possible:
Suggested Usage Schedule
We recommend that face creams be used within three months of purchase; body creams and hair conditioners should be used within six months of purchase. Cleansing products, including shampoos and body cleansers, generally have a shelf-life of one year or more from date of purchase. In general, it is a good idea to refrigerate products to extend their lifespan.
Products should not be exposed to extreme heat, cold, or temperature changes and should be kept out of direct sunlight. Products should be kept in a cool, dry place. Bathrooms are not usually ideal locations for product storage, because the temperature and humidity levels there change frequently.
We recommend use of sterile disposable, plastic spatulas or swabs with all creams packaged in jars - rather than fingers - to remove the product form the jar in order to decrease the potential introduction of bacteria from the fingertips into the product.
Please be sure to close lids tightly on all jars and to remove any residue from the spouts on bottles before each use. Bottle tops should be fully closed when storing product or between applications.
A Note on Product Variation
Because Kiehl's utilizes natural ingredients in our unique formulations, our products may vary in color and consistency with each new batch that we make. These natural variations do not in any way affect the quality or efficacy of the product.
We want you to enjoy and benefit to the utmost from your Kiehl's products. If you should ever have any questions about Kiehl's product or their use, please do not hesitate to call on us at any time. It is always our great pleasure and honor to serve you however we can.
COMMITMENT TO PRODUCT SAFETY
Kiehl's is committed to upholding the highest standards of safety for all the products it makes and sells. We adhere to the most rigorous standards for product safety so that our customers can purchase and use our products with complete confidence. We want you to know that:
Kiehl’s is in full compliance with FDA regulations as well as the European Union 7th Amendment Cosmetic Directive and the requirements for safety in all of the countries in which our products are sold.
Each and every ingredient used in our products has been thoroughly reviewed and tested by our internal safety team, made up of toxicologists, clinicians, pharmacists and physicians.
Every product formulation that Kiehl's manufactures is screened and tested for safety before it is marketed to consumers. Kiehl's confidently and proudly stands behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers around the world.
If you would like additional information about the safety of cosmetics, please visit the Health Canada website.
FINDING PRODUCTS RIGHT FOR YOU
We at Kiehl's would like to assure that you are using the most appropriate products for your skin and hair/scalp type. In order to assist you in determining the optimum skin and hair care regimen for you, we encourage you to utilize our Personal Consultation and to try 3 samples of our formulations with every order you place at Kiehls.ca.
Ingredients are the single most important component of our products. Ingredients are not chosen on their esthetic merit - only ingredients that are truly beneficial to the skin are selected. Minimal preservatives are used in our formulations. Our intent is to utilize only the gentlest and most efficacious ingredients and that is why a great number of natural ingredients are used. Products are always formulated with sensitive skin in mind.
We encourage you to read our product labels. The more you know about ingredients, the better you will appreciate Kiehl's products. We refrain from hyperbole and make no false claims. On the contrary, we strive to uphold the standards of honesty, fairness, and integrity that have come to characterize Kiehl's and to gain the confidence of our friends around the world. We have gained our position based on our reputation and on recommendation and we prefer to reach you through the quality of our formulations. We utilize only simple, efficient, recyclable packaging so that we may concentrate our efforts and costs on what is truly important: the substance and quality of our products. Truthfully, only the ingredients can help your skin.
We invite you to read about the ingredients used in Kiehl's formulations by visiting our Ingredient Glossary.
PRODUCTS IN THE NEWS
We would like to thank our friends and editors for their support of Kiehl's products. To read about what's being said in the press about our products, visit our Products in the News in the About Kiehl's section of our site.
If you have any questions about your Klarna order, payments, returns, etc. Please click here for more information: https://www.klarna.com/ca/customer-service/
At kiehls.ca we offer 3 samples with every online order. We also invite you to visit with us at one of our Kiehl’s counters for a complimentary skincare consultation complete with samples of the Kiehl's formulas most appropriate for you.To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you.
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
You should expect the package for delivery by Canada Post in approximately 3-5 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order.
To receive a full refund to your credit card account, please return the order to us at:
Kiehl’s Since 1851 E-Commerce
P. O. Box 1266
Consumers using foreign credit cards issued in Brazil, Canada, China, Germany, UK or US can place orders on this website provided that the Ship-To Address is in Canada. At this time we do not accept credit cards issued from other countries.Should you have additional questions or concerns, email us here, under "My Question" choose Online Orders. Or, call us toll-free at 1-800-543-4572 (1-800-543-4572), Option #2, Mon – Fri 8 AM-12 midnight EST, Sat-Sun 10 AM-7 PM EST. A Kiehl’s Since 1851 Representative will be happy to assist you.
Thank you for your interest in Kiehl’s Since 1851. You have reached the Canadian website and although our products are sold worldwide, we are unable to assist with inquiries from outside Canada.
You can only order products from the website in the country in which you reside. Kiehl's Since 1851 currently offers ecommerce websites in France, Singapore, China, Australia, Korea, Taiwan, Germany, Spain and the United States.We do not offer an international product online mail order service.
When re-setting your password, visit the sign-in page at the top left, then click “Forgot Your Password?”. Enter your email address and a temporary password will be sent to your email inbox.
We recommend that you change the temporary password to a password of your own choosing the next time you login to the system. To do so, click on Personal Information and confirm your email, enter a new password, confirm the new password, and click “Update Profile”.Should you have additional questions or concerns regarding your password, email us here, under "My Question" choose Online Orders. Or, call us toll-free at 1-800-543-4572 (1-800-543-4572), Option #2, Mon – Fri 8 AM-12 midnight EST, Sat-Sun 10 AM-7 PM EST. A Kiehl’s Since 1851 Representative will be happy to assist you.
We understand how disappointing it can be when a product you have used is no longer available and we invite you to consider an alternative Kiehl's formula or check to see if we are offering your favorite discontinued product as an online exclusive.
For more details, please visit http://www.kiehls.ca/discontinued-product
For more information about our products and skincare solutions, you may also contact us or visit one of our Kiehl's locations where a Kiehl's Customer Representative would be happy to provide you with a complimentary skincare consultation complete with product recommendations most appropriate for your skin and hair concerns.
At Kiehl's, we love hearing from our customers and welcome you to contact us in the manner most convenient for you. You may email us using the form available on our Website by clicking here. Or, if you prefer, you may call us at 1-800-543-4572 (1-800-543-4572). We're available Mon – Fri 8 AM-12 midnight EST, Sat-Sun 10 AM-7 PM EST.
All of us at Kiehl's value and greatly appreciate your patronage and support. We hope to have another opportunity to be of service to you.
All requests for a charitable donation must be submitted to our staff in our Public Relations department. Kindly email us , under "My Question" choose General Inquiries and send your request along with any information about the charity you wish to share.
Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare.
L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule.Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.